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For the US most items arrive in 3 - 5 business days and can have up to 2 days of processing for a total of 7 business days. But a lot of items can arrive faster. Pallet and truckload shipping speeds vary.

Most unopened items in new condition and returned within 30 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
To initiate a return, login, then continue to My Orders, select your order and then click on the return button.

Our local teams work diligently to make sure that your order arrives on time, within our normal delivery hours of 9 AM to 8 PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's, and Mother's Day, we may extend our delivery hours before 9 AM and after 8 PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Local and State sales tax will be collected if your recipient's mailing address is in:

• Georgia